Shipping and Handling Policy
Please take some time to read our shipping and handling policy before ordering your chosen item.
TRACKING YOUR ORDER
Tracking is available with certain shipping methods only. We do not offer tracking services at our standard shipping rates.
We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
Approximate shipping times depend on what shipping method you choose at checkout and are clearly stated before you pay.
Delayed delivery - Unfortunately we do not have any control over the shipping of your order. If a delay is to occur, we appreciate your patience and understanding. Please contact us if you have not received your order within 60 days and we will do our best to resolve the issue. Delivery times also vary depending on the time of year eg. there are likely to be delays during the holiday season.
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (4-7 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-7 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information will be available on our website.
Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
CANCELLING OR CHANGING AN ORDER
Please take extra care to select your chosen product before purchasing as we do not accept cancellations. We may be able to change your order shipping details if your order has not yet been processed but we cannot guarantee this. To change your order the best option is to contact our customer support via our Facebook page.
CHECK YOUR DELIVERY DETAILS
Please take extra care when entering your delivery details as we are unable to change delivery details or resend items which have been sent to the wrong address.
CUSTOM / DUTY FEES
We are not responsible for customs fees. Please contact your local customs agency to find out more about these fees.
It is likely that if you order more than one product, you will receive them separately due to our company working from multiple warehouses.
If you only receive one package, please allow at least 2 weeks for the next package to arrive before contacting us. The item may not have been shipped out immediately which may be due to one of the following reasons:
- The item being on back order
- A delay with the delivery company
- Location of the warehouse that the product was sent from
- Customs delays
If you have not received your other item(s) after the two weeks, please contact us and we will try to resolve the issue.
Please contact [email protected] if you have any other questions and we will respond within 2 working days.